. March 26,2016
Almost two weeks after I got the invitation Email, the day have come. I woke up at 06:00 in the morning, shaved my beard till it became as soft as a baby’s butt :p, dressed up like professionals, printed my CV, a passport size photo, the invitation Email, and there I was ready to start the long journey.
The dress code was clearly stated in the invitation Email:
Ladies -: Knee length skirt/ dress with skin colored stockings
Men -: Suit & Tie
I arrived to the hotel exactly at 09:00 AM.The room was packed with 170 men and women sharing the same dream. Everyone took a seat inside a huge hole, where a very nice lady called “Mirna” welcomed us. She was the HR coordinator and the one who is going to asses our performance and eligibility to become a cabin crew throughout the day. She seemed very friendly and calm all the time, even though the noise of 170 persons sitting in one room couldn’t allow her to speak freely.
The day started by a video about the Cabin Crew life at Emirates (I found it later on YouTube: Emirates Airlines Cabin Crew Recruitment and another PowerPoint presentation about the benefits of a Cabin Crew, Dubai’s lifestyle, the accommodation, the weather, Dubai’s Laws… etc. To most of us, or maybe all, didn’t care about anything except the benefits. Though, you can find them on the Emirates Website under the following link: Cabin Crew Benefits, but what you cannot find is the salary.
Briefly, your basic salary will start with AED 4,220/month + AED 57/on hourly basis (avg. 80-100 hrs/month) which is equal to : around AED 9,350/month – Tax Free. Keep in mind that flying hours are calculated at the moment the Airplane leaves the airport till it arrives to another airport. Which means, all the time before and after that is not considered “Flying Hours”. Also, in the first 6 weeks, you will be undergoing rough training, thus you will only get your basic salary (no flying hours). Finally, in addition to that, you get pocket money each time you reach a specific country in order to buy food and stuff, keeping in mind that you have 8 days OFF per month and 30 Annual leaves each year.
To be honest, the salary is attracting! I mean, I never thought I could earn this much by becoming a flight attendant, and this is what made me get excited more to continue the day and nail that assessment process.
Presentations are done now. Mirna asked us to pass small application papers to fill (your name, your age, nationality, online application #, your Email, and if you have ever attended a final interview with them). The final question is the golden one in fact. Emirates would never allow you to apply again for this position if you have been interviewed by them within 6 months period. I had no idea what this rule is all about but any how I skipped it. Later on we were asked to align up and pass by, one by one, to submit the application and our CVs. Each applicant must declare if he/she has any visible tattoos, birthmarks, or scars; if you do, you are directly rejected – another golden rule.
Anyway, I submitted my CV and the first waiting process started. Again, it’s the First Waiting Process.I had to wait more than one hour for everyone to submit his application, as well, for the nice lady to read all the CVs and pick the right candidates. She usually searches for young dynamic people, good looking, with strong communication skills, as well as having a great experience in the customer service field. She gave each one of us a number. Mine was “10”. I fell in love with it in the first place, and I knew that it was a lucky number for me. On this day, you have to forget about your name !! ‘Cause you will be called with your number.
One hour has gone and the results were up. Mirna got out of the room, and hanged on the wall the numbers that were successfully chosen to start the assessment day. From around 170 candidates, 55 were chosen (less than half of us). This shows us how hard the selection process is, and how lucky and professional you should be in order to pass the huge day.
Happily, my number was on the selected candidates paper. At a later stage, we were asked to be divided into three teams (with 20 persons in each team approximately) to start the assessment process. Below you will find in a list the stages that I went through. Please keep in mind that after every stage, we were all asked to get out of the room and wait for the result. On each stage around 4 or 5 persons will be asked to leave.
. The Assessment Process:
1- Height Reach and Language Skills Tests:
Each and everyone of us, again, must declare if he/she has any tattoos, birthmarks or scars. Emirates care for this a lot. They want their employees to be at their highest level of neatness and good looks. After that, we were asked to make the reach test. We have to be able to reach 210 cm barefoot. You can stand on your tiptoe. Everyone who can’t reach the mentioned height will be asked to leave.
Upon finishing this, each one of us were given a character (ex: painter, photographer, dancer… etc). Mine was “astronomer”. We were asked to give three characteristics about it, that helps him/her maintain his job professionally and successfully.
My answer was as the following: “An astronomer must have a strong personality, fast thinking, and a brave heart in order to find solutions for any obstacles that he/she might face in the outer space.”
The HR coordinator doesn’t give feedback at all during the assessment process. She only write notes down, and finally gives the result at the end of each stage.
The test was over. The second waiting process started. We had to wait outside for almost 40 minutes in order for the other two teams to finish.
I nailed the first stage :). Around 30 candidates were selected from the 55.
2- Group Discussion/Communication Skills Test:
In this stage, you will be given a case study and you have to discuss it all as a team and choose the best solution for it.
Our case was the bellow:
“You are a hotel manager. A technical error happened with the hotel reservation system, and only two rooms were left, where 8 customers are in urgent need for a room as they reserved their spot online.
You have to choose among the following, which Two clients you will give them the room to and why. Your customers are as follows:
- a loyal client
- a party girl who’s having a fashion show at your hotel
- a politician whose making a conference at your hotel on the other day
- a family with an urgent hospital appointment near the hotel
- a reporter/writer
- a traveler
- a husband and his wife on honeymoon
- a new customer to the hotel
We are supposed to work as a team, and pick two customers with the interpretation.
Luckily on this stage the overall team did great.
A small tip from myself: at this stage do not voice your point of view. Always make sure to agree with what others are saying. Because if you voice your opinion, the HR will understand that you will not obey the rules if you are employed by them. So pay attention to this point if you really want to get the job.
The stage isn’t over yet. After we picked the two clients, the HR asked us, one by one, what will you say to the other customers, and how you will make it up to them, knowing that all the hotels in the country are jam packed!!
You have to be creative at this level. You have to be smart in choosing the right solution, and offering the customer a good replacement for this incident.
The test was over. The third waiting process started. We waited around an hour and half for the other teams to finish.
I nailed this stage ^_^. Around 20 candidates were left.
3- English Exam:
We were given a 6 pages English test.
The exam was not hard neither easy. It’s a multiple choice questions on different topics (mainly aviation) with texts to analyze, grammar sections, and communication skills test.
I finished my exam within 30 minutes. Here comes the forth waiting process. It took around an hour in order for everyone to finish the exam and for the HR to correct it.
Again, I nailed the exam. 18 candidates were selected and invited to the final interview. We filled some papers, and given an application to fill, some photos to prepare, as well finish an online psychometric test before we attend the final interview.
Due to the large number of candidates (18 is a large number for Emirates) my final interview were postponed till April. I was positive to hear this because I needed some time to prepare all the needed papers and finish the online test.
The day was over. We finished at 06:00 PM. I was extremely tired, but so much excited for the next stage. I was so sure I was going to get the job, I even had people around me supporting and helping me pass all the stages.
I cannot tell you how much excited I was and all the positive vibes I’ve been feeling. It felt like my dream is finally coming true, and this is the start of something new. The idea is that I’ve never traveled in my life, and this is why I was extremely excited to start this journey no matter what it takes.
Stay tuned my lovely readers, I’m sharing with you what happened in the Final Interview soon and how did I nailed it to the golden call.
Please don’t hesitate to post any comment or question you have. I will be more than happy to answer them all.
Hope to see you one day.